The Trust Company's COVID-19 Policy

Updated July 10, 2020

Out of the utmost concern for the well-being of our staff, clients, friends and business associates, The Trust Company continues to monitor COVID-19 activity at the local and state levels and adhere to guidance issued by the appropriate authorities for each of our offices.

We are taking safety precautions within our branches by:

  • Meeting by appointment only to limit the number of visitors in our offices
  • Keeping doors locked to control access to our offices
  • Requiring a face mask for any staff member who greets visitors
  • Regularly disinfecting public areas and cleaning with increased frequency
  • Providing hand sanitizer for employees and visitors
  • Wearing face masks for all client meetings


If an employee or a member of their household is exposed to COVID-19 (or something similar), the employee will be required to work at home until the test results are received. 

If the employee tests negative, but a member of their household tests positive, the employee will be required to work from home for 14 days. The employee will be allowed to return to the office after 14 symptom-free days.   

If the employee tests positive, the other employees in the same office location will be required to work from home for 14 days. In Manhattan, 6 employees will continue to work from the office to cover the mail, phones, and operations:  2 Receptionists (split shifts), 1 Officer, 2 Operations staff, and 1 Administrative Assistant.  Once the schedule is set, we will try to maintain the same personnel for the 14-day period.  If a rotation of personnel is necessary, all workstations impacted will be need to be cleaned.

The cleaning company will be contacted for a Vitaloxide - Sanitization Cleaning.

The location that is closed will have signage letting people know the door will be locked for 14 days and we are operating remotely for that period.