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  • Custodian Transition - When can I expect a statement that shows my assets moved to Schwab?

    Aug 07, 2025

    You will receive a post-conversion statement confirming the assets that transferred to Schwab. However, please note this statement may take several weeks to be generated and delivered after the…

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  • Custodian Transition - Why is my account balance decreasing in the old portal?

    Aug 07, 2025

    As your assets transfer to Schwab, your balance in the current (Infovisa) portal will decline accordingly. These movements will be reflected as incoming transfers in your Schwab Alliance portal. This…

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  • Custodian Transition - Will my distributions or contributions be affected during the transition?

    Aug 07, 2025

    Yes, temporarily. Distributions normally scheduled for October 15th will be processed early, on October 3rd. Contributions typically made on the 5th or 15th will be delayed until October 27th.…

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  • Custodian Transition - When will I have access to the new portal?

    Aug 07, 2025

    If you choose to use Schwab Alliance, you’ll be set up during the account opening process. After the transition is complete, we’ll also provide instructions to access The Trust Company’s new,…

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  • Custodian Transition - Do I need to download my current statements?

    Aug 07, 2025

    Yes. If you'd like to retain access to historical account documents from the current portal, we recommend downloading those statements before January 2026.

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  • Custodian Transition - I've received a lot of mail from Schwab. Do I need to take any action with any of it?

    Jun 30, 2025

    The mail you're receiving from Schwab during the transition are mostly just disclosures and informational in nature. These notices are automatically triggered when paperwork is signed. Your advisor…

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  • Custodian Transition - Did you get bought out by Schwab?

    Jun 30, 2025

    No, The Trust Company remains fully independent—there is no ownership change or structural shift taking place. What is changing is the vendor we use for our custodial relationship. A…

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  • Custodian Transition - Why are you transitioning to a new custodial platform?

    Jun 18, 2025

    We’ve chosen Schwab Advisor Services due to its advanced technology, enhanced data security, and strong alignment with our ongoing commitment to delivering exceptional client service.

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  • Custodian Transition - Will this impact my investments or how my account is managed?

    Jun 18, 2025

    No, this change will not impact your investments or how your account is managed. Our investment strategy, team structure, and your advisor relationship all remain the same. The only change is in the…

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  • Custodian Transition - Will I continue working with the same advisor and team?

    Jun 18, 2025

    Absolutely. Your advisor and the Client Service Team you know and trust will remainunchanged and are here to support you throughout the transition.

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