Alana joined our Manhattan reception team in February 2016. In addition to helping ensure that the office runs smoothly, she skillfully handles an array of administrative duties.
Alana has 18 years of corporate property management experience, preceded by six years as a senior real estate loan processor for a major West Coast bank. With her extensive customer service experience, she’s just the right person to make our visiting clients and guests feel welcome.
“I’m old-fashioned when it comes to customer service. I try to treat everyone the way I would like my mother to be treated.”
Alana’s husband, Ben, retired recently, and they seized the opportunity to relocate from California to the Flint Hills region to be near their son and eight-year-old grandson. They’d like to continue working as FEMA-certified Emergency Response Training Officers, which involves being on call for search-and-rescue, first aid, and other emergency assistance to authorities in case of a disaster.
Not one to let life slow down too much, Alana spends her spare time being NASCAR’s biggest fan. Her bucket list won’t be complete until she and Ben have visited every track on the NASCAR Cup Series Circuit.
Please welcome Alana to the Trust Company family!